In their book Reframing Organizations, Lee Bolman and Terrence Deal say this about the human resource frame of organizations, "The human resource frame highlights the relationship between people and organizations. Organizations need people (for their energy, effort, and talent), and people need organizations (for the many intrinsic and extrinsic rewards they offer), but their respective needs are not always well aligned." (Bolman & Deal, 2021, p. 138) The human resource frame is about finding that balance between the needs or the organization as well as the needs of the people. If this frame lacks in an organization, the effects have the potential to ruin the credibility of the organization. In the Human Resource Frame Worksheet below, I uncover the human resource department's role in the situation I chose to analyze. You will find a rundown of the situation, how the human resource frame of the organization influenced the situation, how an alternative course of action would have benefited the situation, and finally, what I would have changed about the situation.
Human Resource Frame Personal Analysis - Worksheet
Reflection
Human resources will always be the most challenging resource to manage, and some of the most effective leaders are those who are able to manage people well. From a leadership perspective, a large portion of how leaders spend their time in their workday is managing people. From my personal case analysis on the human resource frame above, I believe corporate should give centers more responsibility in handling the conflict in the moment rather than sitting and waiting for the human resource department to respond to our leadership team's inquiries. Negative behavior needs to be addressed as soon as possible just as positive behavior needs to be rewarded as soon as possible.
Reference: Bolman, L. G., & Deal, T. E. (2021). Reframing organizations: Artistry, choice, and leadership (7th ed.). San Francisco, CA: Jossey-Bass